This site uses cookies in accordance with our Privacy Policy.
Have you found a vulnerability in a WordPress plugin or theme? Report vulnerabilities in WordPress plugins and themes through our bug bounty program and earn a bounty on all in-scope submissions, while we handle the responsible disclosure process on your behalf.
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation
Missing Authorization
CVSS Vector CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
| CVE | CVE-2024-12171 |
|---|---|
| CVSS | 8.8 (High) |
| Publicly Published | January 31, 2025 |
| Last Updated | February 1, 2025 |
| Researcher |
Thanh Nam Tran
|
Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.
References
Share
Vulnerability Details for ELEX WordPress HelpDesk & Customer Ticketing System
| Software Type | Plugin |
|---|---|
| Software Slug | elex-helpdesk-customer-support-ticket-system (view on wordpress.org) |
| Patched? | Yes |
| Remediation | Update to version 3.2.7, or a newer patched version |
| Affected Version |
|
| Patched Version |
|
This record contains material that is subject to copyright.
Copyright 2012-2025 Defiant Inc.
License: Defiant hereby grants you a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare derivative works of, publicly display, publicly perform, sublicense, and distribute this software vulnerability information. Any copy of the software vulnerability information you make for such purposes is authorized provided that you include a hyperlink to this vulnerability record and reproduce Defiant's copyright designation and this license in any such copy. Read more.
Copyright 1999-2025 The MITRE Corporation
License: CVE Usage: MITRE hereby grants you a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare derivative works of, publicly display, publicly perform, sublicense, and distribute Common Vulnerabilities and Exposures (CVE®). Any copy you make for such purposes is authorized provided that you reproduce MITRE's copyright designation and this license in any such copy. Read more.
Have information to add, or spot any errors? Contact us at wfi-support@wordfence.com so we can make any appropriate adjustments.
Did you know Wordfence Intelligence provides free personal and commercial API access to our comprehensive WordPress vulnerability database, along with a free webhook integration to stay on top of the latest vulnerabilities added and updated in the database? Get started today!
Learn moreWant to get notified of the latest vulnerabilities that may affect your WordPress site?
Install Wordfence on your site today to get notified immediately if your site is affected by a vulnerability that has been added to our database.
The Wordfence Intelligence WordPress vulnerability database is completely free to access and query via API. Please review the documentation on how to access and consume the vulnerability data via API.
Documentation