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KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin <= 1.7.4 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory
Exposure of Sensitive Information to an Unauthorized Actor
CVSS Vector CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
| CVE | CVE-2024-13604 |
|---|---|
| CVSS | 7.5 (High) |
| Publicly Published | April 4, 2025 |
| Last Updated | April 5, 2025 |
| Researcher |
Tim Coen
|
Description
The KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.7.4 via the 'kbs' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/kbs directory which can contain file attachments included in support tickets. The vulnerability was partially patched in version 1.7.3.2.
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Vulnerability Details for KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin
| Software Type | Plugin |
|---|---|
| Software Slug | kb-support (view on wordpress.org) |
| Patched? | No |
| Remediation | No known patch available. Please review the vulnerability's details in depth and employ mitigations based on your organization's risk tolerance. It may be best to uninstall the affected software and find a replacement. |
| Affected Version |
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